Overview

London, England, United Kingdom

CBRE Global Workplace Solutions (GWS) is seeking a Director to lead the EA EMEA Reliability Programme for hard services delivery. The role will develop the strategic operational delivery of the reliability program across all nine divisions within EA EMEA, establish reliability+ as the standard for hard services, and drive client value through improved asset reliability, risk reduction, and cost efficiency. The role includes building the technical library, leading a fee-earning consultancy and FTE delivery model, and enabling Smart FM and AI-enabled practices.

Key Responsibilities

• Strategic Leadership & Programme Development: Design and govern the EA EMEA Reliability+ Programme roadmap; align with CBRE’s Technical Excellence maintenance maturity model (Foundation → Intermediate → Smart Enabled); track adoption and outcomes across accounts.
• Define the minimum viable standard for reliability in hard services (criticality, CBM/PdM, RCA/FMEA/FMECA, PM optimisation, data quality, analytics); integrate with CAFM/CMMS systems (IFM Hub).
• Establish programme governance with divisional technical leaders and account leadership; report through EA EMEA and CE forums; design, implement, and evolve the EA EMEA-wide reliability+ programme to become the benchmark for hard services delivery.
• Build and maintain a central reliability technical library (formal processes, playbooks, technical guides, job plans, maturity matrices, training pathways).
• Define and track success metrics aligned with CBRE’s operational and client outcomes.

Client Engagement & Business Development

• Build a scalable delivery model: embed reliability FTEs/asset managers on key accounts; define consultancy scopes and rate cards for smaller portfolios; set recoverability/utilisation expectations and manage the pipeline of PO’s/SoWs.
• Partner with Sales/Solutions from RFI to BAFO to craft differentiated reliability/Smart FM propositions and pricing; support references, show sites, and workshops positioning reliability as a core differentiator.

Operational Delivery & Recoverable Services

• Lead and personally deliver high-value reliability consultancy where appropriate (e.g., maturity assessments, RCA/FMEA/FMECA, PMO, CBM pilots); conduct periodic site visits for condition monitoring to seed and expand account programmes.
• Ensure safe, compliant delivery for vibration/CM activities in line with CBRE procedures and industry certification (e.g., ISO 18436/BINDT).

Innovation & Smart FM Integration

• Embed Smart FM (virtual maintenance, automated maintenance/alarm analytics, IoT) into reliability roadmaps; quantify benefits (energy, reactive reductions, PPM optimisation, dispatch reduction); govern readiness and adoption plans.
• Partner with D&T to integrate data/analytics (FM Analytics/Vantage) and IFM Hub workflows, enabling insight-driven reliability decisions (fault triage → work orders → outcomes).
• Support the integration of smart FM and AI technologies into client solutions and internal operations.

Team Growth & Capability Building

• Recruit and develop a high-performing reliability team as client demand and PO volume increases.
• Mentor reliability professionals and asset managers across EA EMEA divisions.
• Promote a culture of continuous improvement and technical excellence.

Skills & Experience Required

• Deep background in FM hard services and reliability engineering (RCM, CBM/PdM, RCA/FMEA/FMECA, PM Optimisation) with evidence of program design and multi-site rollout.
• Track record of fee-earning consultancy and/or direct recoverable delivery (timesheet recharge), including on-site client advisory.
• Proficiency with CMMS/IFM Hub, analytics, and Smart FM technologies (BMS/FDD/IoT/alarm analytics) and their commercial models.
• Strong bid/solutions support experience (sales steps, solutioning, pricing inputs, presentations).
• Certifications (desirable): ILM Level 5, ISO 18436 vibration analysis Category II/III (BINDT/VA), Category I/II thermography/ultrasound where relevant; Asset Reliability Practitioner: Engineer/Leader and/or SMRP/asset management credentials beneficial.

About CBRE Global Workplace Solutions

CBRE Global Workplace Solutions provides end-to-end facilities services to occupier clients across the lifecycle of a building, supporting operations, energy and sustainability, project management, and real estate services. Our teams work across industries and clients ranging from global Fortune 500 companies to single, iconic buildings.

Application Process

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if shortlisted. No agencies please.

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Service line

GWS Segment