Emergency Call Handler

New Yesterday

About the Role As a 999 Call Handler (Emergency Medical Dispatcher) , you will be the first point of contact for people experiencing a medical emergency. Every call you take helps ensure patients receive the right care at the right time . Youll listen carefully, stay calm under pressure, record accurate information and provide reassurance to callers. This is a fast-paced, meaningful role where your actions directly impact patient outcomes . Key Responsibilities Answer 999 emergency calls and gather essential information quickly and accurately
Assess the seriousness of each situation using clinical triage software
Provide reassurance and guidance to callers in distress
Record information clearly and efficiently on computer systems
Work as part of a supportive, high-performing Emergency Operations Centre team
Maintain professionalism during high-pressure and emotionally challenging situations
Work a 24/7 shift pattern
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Location:
Exeter
Salary:
£26,000
Job Type:
FullTime
Category:
Customer Service & Support

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