Key Responsibilities

• Provide comprehensive employee relations support, managing cases on performance, misconduct, absence, grievances, and disciplinary matters while balancing compliance with business needs.

• Advise and support managers on HR best practices, UK employment law, and JD.COM policies, ensuring consistent and fair people management across operational teams.

• Draft, review, and implement HR policies, contracts, and documentation aligned with UK employment law and JD.COM global standards.

• Lead and manage TUPE processes end-to-end, including due diligence, consultation, and post-transfer integration to ensure compliance and a seamless employee experience during acquisitions and outsourcing transitions.

• Support organisational change initiatives (restructuring, redundancies, consultations) with a focus on respectful communication and risk mitigation.

• Collaborate with European HR colleagues and business stakeholders to embed JD.COM’s culture, values, and operational excellence in the UK workforce.

• Provide insights to drive employee engagement and continuous improvement within a performance-driven culture.

• Manage relationships with external legal counsel as needed to support complex ER and TUPE matters.

Requirements

• Bachelor’s degree in Human Resources, Employment Law, Business Administration, or a related field (Master’s or CIPD qualification is a plus).

• At least 5 years of experience in Employee Relations or HR Management within fast-paced, international environments, preferably in logistics, supply chain, or technology sectors.

• Proven experience leading and managing TUPE processes in the UK, including due diligence, consultation, and post-transfer integration.

• In-depth knowledge of UK employment law, HR best practices, and case management across a range of ER topics (grievances, disciplinary, performance, absence).

• Demonstrated ability to independently manage HR projects while balancing compliance with business objectives.

• Strong stakeholder management skills with the ability to influence and build trust across all levels, including senior leadership and frontline managers.

• Excellent interpersonal and communication skills with clarity, empathy, and cultural awareness.

• Comfortable working in a high-volume, operational environment with exposure to a frontline and blue-collar workforce.

• Able to thrive in an agile, growth-focused environment while managing multiple priorities effectively.