Employee Relations Manager, PXT CS Employee Experience and Relations

Join to apply for the Employee Relations Manager, PXT CS Employee Experience and Relations role at Amazon

Employee Relations Manager, PXT CS Employee Experience and Relations

1 day ago Be among the first 25 applicants

Join to apply for the Employee Relations Manager, PXT CS Employee Experience and Relations role at Amazon

Get AI-powered advice on this job and more exclusive features.

Description

Amazon’s Operations Employee Relations (ER) team is looking for a Employee Relations Manager with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people.

Description

Amazon’s Operations Employee Relations (ER) team is looking for a Employee Relations Manager with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people.

This position can be based in either of the following locations: Berlin, Germany; London, UK; Amsterdam, Netherlands; Rabat, Morocco.

Key job responsibilities

We are seeking an ER Manager to support European Customer Service Operations which contains both a brick and mortar and remote workforce. The individual must have a demonstrated ability to collaborate with and influence Operations managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The individual should be capable of creating and executing a strategy across EU countries that supports operational goals and objectives.

A day in the life

The ER Manager will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The position can be performed virtually outside of the primary markets with minimum travel of 50% or more. Individual must have an ability to detect, and address the hidden risk that are created with a remote population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with Ops/HR leaders, frontline managers and associates.

About The Team

The CS Employee Experience and Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. This team is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders’ skill sets in associate engagement across the organization.

Basic Qualifications

• Bachelor’s degree required;
• Experience in employee relations, functional human resources or/and labor/employment law
• Experience and solid understanding of employment and labor laws in one or more EU countries
• Experienced with Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint
  
  

• Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed and culturally diverse organization.
• Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure.
• Demonstrated ability to successfully navigate complex, international organizational structures.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources and Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Amazon by 2x

Sign in to set job alerts for “Employee Relations Manager” roles.

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 3 weeks ago

Regional Human Resources Director (UK, Spain, Italy) - Jumeirah

London, England, United Kingdom 1 week ago

Wandsworth, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London Area, United Kingdom £50,000.00-£70,000.00 17 hours ago

Regional Human Resources Director - Europe

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

Surbiton, England, United Kingdom 1 week ago

London, England, United Kingdom 3 months ago

Cluster Human Resources – Employee Relations Officer

London, England, United Kingdom 2 weeks ago

HR Operations Manager - Performance management

Teddington, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.