HR Case Manager (Field-Based) Bristol - Cardiff Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same? Were currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between Bristol & Cardiff or within 1.5 hours' commute to Bristol by car. The role will mainly work with the area between Bristol & Cardiff, but will require some national travel periodically Key Responsibilities: Provide expert telephone and written HR advice to line managers across all business areas Lead on complex and serious conduct, capability, and employee relations matters Support and coach managers through investigations, hearings, and appeals Draft, review and quality-check investigation reports and HR-related correspondence Attend and support face-to-face meetings at nationwide sites where necessary Maintain accurate case notes and update the Case Management System (CMS)