Our Operations Managers ensure effective management and delivery of key Client tactical operational requests through priority planning and 'air traffic control' for the operation, ensuring delivery focus on key business plan priorities, in line with the strategic objectives of the Account.. Key Responsibilities Be the primary strategic and operational support point for the Account Manager Oversee all operational activity across the contract. Assist the Account Manager with overseeing and fulfilling all client reporting activities. Manage the team to a transparent set of shared objectives. Manage talent recruitment and retention, including training requirements and performance management. Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these. Ensure full contract compliance on operational, risk, and compliance matters Measure the contract’s performance against agreed targets and scorecard compliance Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships. Oversee all vendor relationships. Ensure company technology platform is optimised to support the client’s oper...