Engineering Scheduler Monday - Friday £29k Belfast Health Care Life Insurance Professional Training Vickerstock are working in partnership with a household name within the North Ireland Food and Drink sector to assist them with the recruitment of an Engineering Scheduler. You will work in conjunction with a highly motivated and skilled Service Department offering installation, service, commission, warranty and customer care. Our client put the highest value on delivering the best service possible to their customers. You will be an expert on all aspects of their tools and equipment. All training will be provided to ensure you are. Your responsibilities as an Engineering Scheduler; Effective and efficient management of all scheduling activities of the service engineering team. Responding to customer callouts to agreed service levels. Completion of all preventative maintenance activities to schedule. Liaise with new customer accounts to plan installation and training activities in line with customers' site opening plans. Create, implement and review daily route plans to ensure maximum team efficiency. Prioritise and plan workshop repairs and refurbishments. Develop, implement and review engineering pre-installation guides for customers. Respond to all customer calls in a timely manner to ensure high levels of customer satisfaction. Liaise between customer and engineering/training teams on large projects ensuring timely and accurate scheduling and communication in relation to progress and completion of projects. Log of all engineering jobs on our Field Service Systems and maintain all data fields to ensure efficient operation of systems. Identify opportunities to up-sell service plans to customers who own their own equipment. Produce and provide reports as required. As an Engineering Scheduler, ideally you will have Ideally, experience within a similar role. Good communication skills The ability to provide exceptional customer service. What we hope you will do next; Contact Warren Watson to discuss this in absolute confidence or send an updated CV via the link on the page - By applying for this role, you accept the terms of processing, please find our privacy policy on our website. As an experienced specialist senior engineering and manufacturing recruitment professional with 5 years' experience; I personally specialise within the recruitment of Service Engineers at all levels across Ireland. If you are interested in this vacancy, or work within Engineering / Manufacturing in Ireland, then please apply with your CV to me for consideration - (You can also find and connect with me on LinkedIn) Skills: Engineering Scheduler Maintenance Planner Service Planning Maintenance Coordinator Engineering Coordinator