Engineering Service Coordinator Peterborough £26,000 Benefits include 10% bonus, private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are between 8am and 6pm (Most shifts will be 8-4, but some can be 9-5, 10-6), full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying their markets, with both UK and International aspirations. The Role In a nutshell, youll be the first point of contact for any customers who get in contact if theyre experiencing any Wi-Fi issues. Youll run through basic troubleshooting questions with them and pass the information across to the field engineering team whilst also organising the engineers diaries to ensure that they can get from one job to another with no issue. Because youll be liaising with both external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key.

Ideally, were looking for someone with an admin support background, ideally from telecoms, but w...