Engineering Service Co-ordinator

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Our client is a leading manufacturer of special purpose machinery and due to their continued expansion Staffbase have been appointed to recruit for the position of Engineering Service Co-ordinator. £35K-£40K + Benefits The Role:
The Engineering Service Co-ordinator will work closely with the sales, service, engineering and spare parts teams and you will effectively organise and control after-sales activities. Key responsibilities will include but is not limited to the following; Co-ordinate service engineers work schedule Effectively process all after sales enquiries undertaking tasks such as producing quotations, ordering spare parts, chasing suppliers, allocating resources to work etc etc. Effective management and control of warranty claims and issue of spare parts in line with technical specifications Undertake customer visits if and when required Provide project management support co-ordintate installations, resource allocation, logistics etc etc Monitor performance and produce accurate KPI reports. Identify opportunities for continuous improvement Providing technical support to customers and engineers in the field and assist with the allocation of engineers to installations and maintenance work. Establish and maintain excellent customer relationships Candidate:
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Location:
Rugby
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service & Support

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