The Symatrix Managed Services teams offer a range of services to our customers:
· Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, LearningManagement, Recruitment and Payroll on both E-Business Suite and HCM Cloud
· Hosting and DBA Services
· Business Process Outsourcing for HR Administration and Payroll Solutions
· Testing as a Service

The Payroll Specialist will provide a first point of contact for specified BPO team customers by:
· To be a client facing representative of the BPO team, providing exceptional customer service at all times
· Providing a positive, personal, responsive, and efficient service to all our customers.
· Providing the fastest route to customer resolution.
· Setting clear expectations and following up on what we say.
· Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly.
· To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

· Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
· Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties
· Deal with all Customer Telephone enquiries in line with SLA
· Ensure confidentiality of Customer data is maintained at-all-times
· Provide scheduled Payroll reports
· Support the BPO Manager in providing regular service delivery reports
· Customer advisor on Payroll legislation
· To work in line with all Payroll processes as per documented manuals
· Document changes to Customer process and procedures
· Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service.
· UAT of any system changes
· To work in line with the Symatrix ISMS
· To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth runningof the Company
· To support new Customers when required, the on-boarding of new Customers and UAT of new Customersolutions.
· To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement

Required education

None

Required technical and professional expertise

Essential:
· Experience of Oracle HR and Payroll (E-Business or Cloud)
· UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days)
· A positive “can do” approach
· Proven experience of UK Payroll administration
· Commitment to delivering the highest standards of Customer care.
· Ability to work in a fast moving, dynamic environment
· Proven ability to build and maintain strong relationships with Customer peers
· Excellent personal communication skills
· Good Telephone manner
· Good interpersonal skills
· Strong Team player
· Good problem-solving skills
· Detailed knowledge of UK Payroll legislation
· Knowledge of Data Protection and Information Security regulations.

Desirable:
· Experience of Oracle HRMS implementation/ project experience
· Experience of Oracle HR
· Experience of systems support
· Experience of a help or service desk
· Experience of working for an outsource provider.
· Experience of large Payrolls
· Experience of reporting tools
· Detailed knowledge of UK HR legislation
· Knowledge of International Payroll legislation
· Experience of working in a team when a new HR & Payroll solution has been implemented.
· Experience of working in a fully managed Payroll environment
· CIPP or CIPD qualified.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Job Title

Payroll Specialist - BPO - UK

Job ID

49556

City / Township / Village

Manchester

State / Province

Manchester

Country

United Kingdom

Work arrangement

Hybrid

Area of work

Enterprise Operations

Employment type

Regular

Position type

Professional

No Travel

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?