European Technical Services Manager – Altro Limited Join to apply for the European Technical Services Manager role at Altro Limited. An exciting new vacancy within our technical services function. The European Technical Services Manager is the driving force behind world class technical support and product performance across the UK and Europe. This role combines strategic leadership with hands‑on expertise, ensuring our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle. Acting as Altro’s senior technical authority, you’ll shape functional strategy, build a high‑performing team, and lead innovation in training, process improvement, and customer support. If you’re passionate about technical excellence and want to influence how our products perform in the real world, this is your opportunity to make a lasting impact. This permanent, full‑time, hybrid working role can be based from our Letchworth Garden City, Hertfordshire head office, or our Altro offices in Dessau, Germany. About the Role The European Technical Services Manager provides strategic and operational leadership for Altro’s Technical Services function across the UK and Europe. Reporting to the Head of Technical, this role translates the global technical strategy into a European roadmap covering capability, structure, processes, tools, and team development. Acting as Altro’s senior technical authority for installation and product performance, the role ensures our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle. Key responsibilities include driving customer excellence through robust technical validation, documentation, training, and field support; overseeing complex installation investigations; and building strong relationships with installers, distributors, contractors, and major customers. The position works cross‑functionally with Product Management, R&D, Operations, Regulatory Affairs, Sustainability, and Sales to integrate Technical Services into product launches and lifecycle improvements, while aligning European practices with global standards. Leading teams in the UK and Dessau, the role fosters a high‑performance, collaborative culture, defines clear development paths, and promotes safety and continuous improvement. The manager owns the strategic direction and delivery of Altro’s Training Centres, ensuring programmes and materials reflect modern installation techniques and industry standards. With a focus on innovation, the role drives continuous improvement in technical processes, training, and digital tools, using data and field feedback to enhance service delivery. This position requires regular travel between UK and Dessau, as well as customer and site visits across Europe. Benefits Enhanced family friendly benefits, including Maternity, Paternity and Shared Parental Leave. Holidays: We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. You can buy additional days. Employee Benefits Hub: exclusive discounts with our retail partners. Learning and Development: comprehensive in‑house training and coaching, plus access to external courses to ensure continuous growth. Pension: defined contribution scheme – 4% company match, up to 6% based on length of service. Life Assurance: up to four times annual salary. Occupational Health: Sick Pay and on‑site Occupational Health Service. Employee Assistance Programme: 24‑hour helpline for confidential support. Volunteering: one paid day per year for healthcare related charity through the Foundation. Social Events: group events including the company Christmas party. Retirement Planning: advice and support for retirement transition. Eye Care: free eye tests for all employees. Long Service: awards for long‑service employees. Parking: free car parking at all sites. Hybrid Working: flexibility for home and office working. Car Allowance: certain positions entitled to allowance. Private Medical Scheme: cover dependent on the role. Requirements Experienced technical leader with a proven track record of managing field‑based or installation‑focused teams within manufacturing, construction, or building products environments. Expertise in shaping functional strategy or leading significant transformation, combined with strong commercial awareness and the ability to balance technical judgment with customer and business needs. History of resolving complex technical issues through root‑cause analysis and systemic improvements. Knowledge of flooring, walling, or interior construction systems, experience working across multiple European regions or multi‑site teams, and German language skills. Inclusive leadership, excellent communication and influencing skills, and the ability to articulate a clear vision for the function. Resilience, sound judgement, strong analytical problem‑solving capabilities, collaborative mindset, and commitment to safety, quality, and continuous improvement. Seniority level Director Employment type Full‑time Job function Engineering and Information Technology Industries Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr