Head of Event Operations (B2B)Location: London – 3 days officeSalary: circa £65-80,000 + Bonus + BenefitsMy client is a global leader with over 10,000 employees and multiple offices around the globe, specializing in delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. Through the outsourcing of their growing Events division, they are now looking for an experienced Head of Event Operations to take over ownership of the events side, reporting into the Managing Director while managing 2 Senior Event Managers.Required Expertise:Minimum 8 years’ events experienceExperience of working in a high-pressure environmentManagement of Event ManagersExperience with Expo style events deliveryTrack record of delivering events under budget and in profitExcellent customer care skillsAbility to work on multiple projects simultaneouslyMust be willing to travel (international travel to be expected)Key Job Responsibilities:Manage and oversee the team of event managers across all aspects including:On-site delivery and managementSpeaker management and liaisonSponsor management and liaison with the Customer Success teamVenue liaisonCost reconciliation and budget managementPlanning of menus and room setupEnsure attendee lists, delegate, and speaker badges are complete and accurateEnsure all A/V equipment is in placeQuality control checks on all aspects including venue, room setup, A/V, and cateringKey Competencies:Enthusiastic self-starter with excellent initiative, strong work ethic, and ‘can do’ attitudeConfident and effective communicator, with an ability to quickly create rapport and build relationshipsFierce negotiator and cost controller with a keen understanding of the commercial nature of our businessExceptional organizational and time management skills; able to balance multiple tasks, effectively prioritize, and meet deadlinesCalm under pressure and able to think quickly and rationally when confronted with any type of challengeOutstanding customer service skills; able to effectively build relationships, manage expectations, and maintain a laser-like focus on delivery at all times #J-18808-Ljbffr