Our client, an international engineering and manufacturing organisation based in the Barnsley area, is now looking to recruit an experienced Customer Service Administrator / Sales Administrator to join their team. The successful canddiate must have either extensive B2B customer service experience OR experience from within a very similar role. The successful candidate MUST be an excellent communicator, and be able to operate and improvise under pressured timescales, and handle numerous issues all at once!!! Key Responsibilities * Respond to service enquiries via multiple channels including email and telephone * Manage and send service contract renewals * Maintain and administer the service library and related documentation * Liaise with site representatives to schedule and confirm dates for services * Collect and record feedback on quotations and contract renewals * Provide general support to the Service Department team to ensure efficient operations Ideal Candidate Profile Proven background in customer service with a strong understanding of excellent customer service practices * Proficient in Microsoft Office applications, especially Excel * Strong attention to detail and problem-solving skills