Description

General Duties & Key Accountabilities

• Ability to motivate and guide multiskilled teams. 
• Confident in providing feedback, coaching, and supporting development. 
• Calm, fair, and consistent leadership style. 
• Clear and professional communication with guests, team members, and senior managers. 
• Ability to translate technical issues into understandable information. 
• Good listener, able to understand concerns and respond appropriately. 
• Takes responsibility for standards across all commercial and external estate areas. 
• Follows through on issues until fully resolved. 

• Can think on their feet during breakdowns, guest complaints, or operational challenges. 
• Comfortable prioritising issues in a highpressure, fastmoving environment. 

• Manages multiple sites and tasks at once. 
• Keeps track of maintenance schedules, PPMs, and operational deadlines. 
• Strong sense of structure and planning. 
• Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels. 
• Identifies early signs of wear, risk, or service failure. 

• Comfortable with seasonal peaks, unpredictable demands, and changing priorities. 
• Remains professional and calm under pressure. 

• Works closely with retailers, operators, entertainers, security, and facilities contractors. 
• Builds strong internal relationships to ensure smooth operations. 

• Understands team workloads and personal dynamics. 
• Creates a positive, supportive working environment. 

• Ensure tools, materials and parts are available and stock levels maintained for department. 
• Work collaboratively with the wider facilities and projects team.  
• Ensure minimal disruption to guests and operations when completing works. 
• Undertake any reasonable duties as directed by the Butlins leadership team. 

• Always focused on delivering great guest experience. 
• Anticipates needs, solves issues proactively, and supports brand standards. 

Experience & Qualification Requirements

• Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.  
• IOSH managing safely certification  
• Full UK driving licence  
• NEBOSH General certificate (desirable) 
• Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment.  
• Experience supervising a technical or maintenance team  
• Experience managing contractors, supplier and service partners 

• Legionella awareness  
• Fire safety awareness  
• Asbestos awareness 
• EHO audit awareness  
• Planned preventative maintenance schedules  
• Strong fault-finding and problem-solving skills. 
• Ability to work independently and prioritise workload. 
• Good communication and teamwork skills. 
• Flexible approach to working hours and operational demands. 
• Understand and interpret technical drawings/instructions/process 
• Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc 

About Butlin's