Associate Director – Facilities Management

Contract Type: Full-time, Permanent

Salary: Competitive, commensurate with experience

About the Role

Our client is seeking an accomplished Associate Director to join their London team.

You will play a key leadership role in setting operational strategies, developing business plans, and ensuring the delivery of best-in-class Facilities Management (FM) services across key occupier clients.

You will be responsible for ensuring operational excellence, strong financial performance, effective contract and people management, and the continual growth and development of FM services within the business.

Key Responsibilities

• Provide strategic leadership and operational excellence in FM service delivery.
• Build and maintain strong client relationships, acting as CRM for designated key accounts.
• Lead on contract negotiation, SLAs, and the mobilisation of new contracts.
• Oversee resourcing, budgeting, and P&L management for individual contracts.
• Manage and mentor a high-performing FM team, fostering professional growth and collaboration.
• Ensure statutory compliance, health & safety, and environmental standards are maintained.
• Collaborate with procurement and contractor partners to ensure seamless service delivery.
• Support the development and execution of business plans for FMI, Demised & Occupier Services.
• Participate in business development and bid support to drive FM revenue growth.
• Engage with wider Savills teams on cross-border and multi-client FM opportunities.

Skills, Knowledge & Experience

Essential:

• 9+ years’ experience in a senior FM leadership role delivering profitable services.
• Strong understanding of workplace FM strategies and change management.
• Proven track record in strategic analysis and proposition development.
• Excellent financial management and P&L accountability.
• Outstanding communication, interpersonal, and stakeholder management skills.
• Demonstrable leadership experience with the ability to inspire and develop teams.
• Strong commercial acumen and IT literacy.
• A proactive, client-focused approach with a passion for excellence.

Desirable:

• Degree or professional qualification in FM, Property, Engineering, or Hospitality.
• NEBOSH or equivalent Health & Safety certification.
• Experience with a major FM contractor or consultancy.
• Experience in cross-border or multinational FM operations.