Job Description

Fieldwork Manager in London - Leading Mystery Shopping Brand

Monday-Friday, full time, London based office (hybrid with one working day at home)

£28.8k plus up to £4k bonus (OTE £32k+) and benefits

Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Fieldwork Manager to join a dynamic, fast-paced, and rewarding team—where mystery shopping meets mastery.

As a Fieldwork Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair.

This isn’t just a desk job—it’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun.

About this role:

• Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlines
• Brief, coach and support Mystery Shoppers to ensure top-tier delivery
• Drive performance metrics like shopper engagement, report quality, and on-time submission
• Recruit Mystery Shoppers in underserved regions using creative sourcing methods
• Lead and contribute to training, coaching and knowledge-sharing within the team
• Handle client queries and challenges with professionalism, speed and insight
• Plan and execute motivational sprints to meet high-volume scheduling targets
• Support operational efficiency and process improvements
• Collaborate closely with leadership on new projects and key client initiatives
• Occasionally perform or validate mystery shops to maintain operational continuity

About you:

• Exceptionally organised with great time management skills!
• A strategic thinker who can forecast and solve problems proactively
• Resilient under pressure and thrives in a target-driven environment
• A strong communicator
• Creative, especially with social media campaigns and engagement strategies
• Digitally capable—no coding needed, just happy working with online tools daily
• Tenacious and adaptable with a “let’s get it done” attitude
• Experience in fieldwork coordination, customer insights, or scheduling logistics

What You’ll Get

• A chance to shape and grow a region you can truly “own”
• Daily variety, challenges, and the opportunity to build meaningful relationships
• A sociable, supportive team who work hard, celebrate wins, and enjoy the ride
• Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities
• Opportunities for personal and professional development in a growing business

Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment group, and can be contacted simply by applying for the role below. Maddie and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry