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Job Description

We are working with a leading organisation in the building systems and engineering sector to recruit an experienced Field Operations Supervisor to support and develop service engineering teams across multiple northern regions.\n\nThe successful candidate will play a key role in overseeing field-based technical teams, ensuring service delivery remains consistent, compliant, and customer-focused. You'll act as a mentor, auditor, trainer, and technical escalation point, with regular travel and close collaboration with regional offices.\n\nKey responsibilities included:\n\nReviewing and assessing technician capability, performance, and working practices\nCarrying out structured audits covering HSQE, RAMS, PPE, vehicles, tools, plant, and stock\nDelivering formal and informal training\nIdentifying skills gaps and creating tailored development plans\nSupporting technical escalations and providing expertise to service teams and offices\nConducting site-based audits across multiple regions\nAssisting with estimating, office support, and operational tasks when required\nSupporting IT systems and digital tools used by field engineers\nActing as first-line escalation for out-of-hours call-out activity on a rota basis\nResearching and proposing new training initiatives to add value to the business\nMaintaining strong communication between geographically spread teams\n\nThe Field Operations Supervisor will require:\n\nKnowledge of door and window systems\nExperience working withing the construction industry \nProven background in coaching or training technical teams\nConfident delivering technical information clearly\nSelf-motivated, organised, and comfortable working independently\nProfessional, positive approach with excellent communication skills\nFull UK driving licence and flexibility to travel as required\n\nBenefits include:\n\n25 days annual leave, plus bank holidays\nPaid Birthday Leave\nLife Assurance Scheme\nCycle to Work Scheme\nEnhanced Maternity and Paternity Pay\n...and more!\n\nIf you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.\nFor more information and to apply click 'Apply Now' to submit your application.\nWe wish you the best of luck in your job search

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