Field Service Engineer - London and the surrounding areas

This Field Service Engineer role covers London and surrounding areas and focuses on providing high-quality servicing, fault diagnosis and repair of electric heating, heat pump and ventilation products in customer environments. The position is field-based and involves working independently to complete service visits safely, efficiently and in line with agreed procedures and KPIs. The role also includes setting products to work, completing site-based risk assessments, maintaining accurate service documentation and supporting customers, installers and service partners as needed. Alongside hands-on technical work, the position contributes to continuous improvement by feeding back on processes, supporting apprentices through mentoring, and collaborating with technical and customer support teams to resolve issues effectively. It suits someone with strong electrical knowledge, a customer-focused mindset and the ability to manage their own workload while maintaining high safety and quality standards. Occasional wider travel may be required.

Key Responsibilities

Service, repair and commission electric heating, heat pump and ventilation products in the field. Complete dynamic risk assessments and ensure all work complies with health and safety procedures. Accurately complete serv...