Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Field Service Engineer Electron Microscopy Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding 25 billion. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives. Role: Field Service Engineer Transmission Electron Microscopy Candidates applying from other locations must be willing to relocate at their own expense, as no relocation package is offered. Are you passionate about making a difference and providing professional service for high-tech equipment? Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques. You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth. Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs Solving a broad range of hardware and/or software problems of varying scope and complexity Coordinating your own work schedule with direct colleagues, service operations and management Instructing customers in the use of our instruments to ensure safe and effective customer operations Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation Producing timely and accurate reports of your activities: e.g. service reports and expense reports Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty Providing sales leads to account manager Providing feedback to support teams for correcting system documentation and updating procedures Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment. Excellent hand-eye coordination and manual dexterity IT skills, including TCP/IP networking Excellent communication skills in English, verbal and written. Independent, service-minded individual who can converse with customers at a very all academic levels A strong team contributor, working remotely with the ability to connect with colleagues in the region Commercial mindset Clean Driving license required
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