Reports To: Head of Field Service
Job Type: Full-Time
About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary: We're looking for a Service Engineer based in Birmingham
The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities:
Ensure agreed Franke UK Technical Standards and Processes are adhered to
On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
Highlight Technical skills gap.
Highlight customer skills gap.
Managing stock levels
Managing customer relations at a site level
Keeping up to date with all company admin and courses
Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
Ability to demonstrate an understanding and experience in remit of the Field Engineers role
Minimum 2 years experience working in the coffee machine or vending industry
Competent using phone and laptop
Excellent communications skills.
Personal integrity.
Analysing and prioritising skills.
Understand when to inform and when to escalate issues.
Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
Why Join Us:
Opportunity to work in a collaborative and innovative environment.
Professional growth and development opportunities.
Be part of a company committed to excellence and innovation.
25 days of holidays
Private Healthcare for you, with the option to add partner and children
Life Insurance
Income Protection
REF-227288

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