Field Service Engineer

20 Days Old

Job Description

Field Services Engineer (1st & 2nd Line Support)

Location: Skelmersdale | Monthly travel to Manchester | Occasional UK & NI travel


Akkodis is a global leader in engineering, technology, and R&D. Part of the Adecco Group, we operate across 30 countries with more than 50,000 specialists delivering cutting-edge solutions in AI, data analytics, mobility, cybersecurity, software services, robotics, and more. Our teams support clients from concept through deployment, helping them innovate, accelerate delivery, and prepare for the future of technology.


We are recruiting a Field Services Engineer to provide high-quality 1st and 2nd Line IT support for our clients across the North West. This role is primarily based in Skelmersdale with regular travel to Manchester and occasional UK-wide site visits. You will troubleshoot hardware, software, network, and telecommunications issues both remotely and on-site, ensuring minimal disruption to customer operations.


The Role

  • Provide 1st and 2nd Line support across hardware, software, networking, and telecoms.
  • Diagnose and resolve issues with laptops, desktops, mobile devices, printers, and peripherals.
  • Support Windows OS, Microsoft 365, Active Directory, and enterprise applications.
  • Install, configure, and maintain telecommunications systems including VoIP and mobile device management.
  • Use ITSM tools (ServiceNow, Remedy, Jira) to manage incidents and requests.
  • Troubleshoot network technologies such as TCP/IP, DNS, DHCP, VPNs, and LAN/WAN.
  • Escalate issues when required and ensure timely resolution.
  • Maintain accurate documentation of support activity.
  • Work with internal teams and third-party vendors to resolve complex IT and telecoms issues.
  • Travel to client sites to provide on-site support as needed.
  • Deliver excellent customer service and build strong, trusted relationships.


What we’re looking for

  • Experience in a 1st or 2nd Line IT support role.
  • Strong understanding of Windows OS, Microsoft 365, and Active Directory.
  • Knowledge of networking technologies including TCP/IP, DNS, DHCP, VPNs, and LAN/WAN.
  • Familiarity with VoIP, mobile networks, and unified communication systems.
  • Proficiency with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.
  • Strong communication skills and a customer-first mindset.
  • Ability to work independently and collaboratively.
  • Full UK driving licence required due to travel requirements.


Education

  • Minimum: Level 3 qualification in IT or related field (BTEC, NVQ, equivalent).
  • Preferred: Higher education in IT, Computer Science, or a related discipline.


If you are a proactive, customer-focused IT professional looking to grow within a global technology leader, we would love to hear from you.

Apply
Location:
Skelmersdale
Job Type:
FullTime
Category:
Engineering

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