Field Service Engineer

New Yesterday

Job Overview

We are seeking a skilled and motivated Field Service Engineer to join our team in a hybrid role combining on-site customer support with office-based technical work. This position involves installing, maintaining, and troubleshooting equipment at customer locations, as well as supporting internal operations, documentation, and planning when office-based.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

This is an ideal opportunity for a hands-on engineer who enjoys variety, problem-solving, and working both independently in the field and collaboratively in an office environment.

Field-Based Duties

Install, commission, and service equipment at customer sites
Diagnose faults and carry out repairs in a timely manner
Perform preventative maintenance and system upgrades
Provide on-site technical support and training to customers
Ensure all work complies with health & safety regulations
Complete service reports and documentation after visits

Office-Based Duties

Provide remote technical support to customers and colleagues
Prepare reports, service documentation, and maintenance records
Assist with scheduling, planning, and parts coordination
Support continuous improvement initiatives and product feedback
Liaise with engineering, sales, and customer service teams

Essential Requirements

Proven experience in a field service, maintenance, or similar engineering role
Strong fault-finding and diagnostic skills (mechanical, electrical, or electro-mechanical)
Full UK driving licence
Ability to work independently and manage time effectively
Strong communication and customer-facing skills
Based locally and able to travel regularly to customer sites

Desirable

Relevant engineering qualification (e.g. HNC/HND, NVQ, or equivalent)
Experience with [insert specific equipment, systems, or industry]
Familiarity xbpsjku with service management software or reporting tools

Working Pattern

Hybrid role: split between field-based work and office presence
Regular travel to customer sites (primarily within UK & Ireland)
Office days for planning, reporting, and team collaboration

What We Offer

Competitive salary
Tools, laptop, and mobile phone
Training and development opportunities
Pension scheme

Additional Information

Due to the nature of this role, candidates must reside locally and be comfortable with a hybrid working pattern involving both travel and office attendance

Apply

Location:: Sudbury
Job Type:: FullTime
Category:: Engineering

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