Field Service Engineer

New Yesterday

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.Role OverviewWe are seeking a skilled and dedicated Field Service/Support Engineer to provide high-visibility technical support for our Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems across Southern coastline, Folkstone, Dover and Portsmouth. This role involves on-site installation, diagnostics, maintenance, and repair of complex equipment and systems, ensuring optimal operational quality and customer satisfaction.Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.Respond to third-line technical support requests from field engineers, distributors, and customer representatives.Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.Travel internationally up to 70% of the time, including Euro Tunnel, Dover to PooleJBRP1_UKTJ
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Location:
Folkestone
Job Type:
FullTime

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