Field Service Engineer

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Role: Gas Service Engineer Location: Covering the Birmingham / Coventry / Dudley area Business Unit: Viessmann Contract type: Full time, permanent
As a Service Engineer you are responsible for completing warranty and chargeable repairs/breakdowns, delivering product training to staff and customers and supporting the Sales Team in the development of sales in the UK. In this role you will support both the Viessmann product ranges.
You will enjoy a high level of autonomy to resolve problems and make decisions, ensuring high quality customer service is delivered at every opportunity. The role we have available will be ‘home-based’ , start and finish of the day at your home location, covering a large geographical area attending customers' properties. The ability to drive is essential for this role.
As a Service Engineer, you'll be responsible for:
Complete warranty and chargeable repairs/breakdowns
Maintain records of performance reports
Deliver product training to staff and customers
Support the Sales Team in the development of sales in the UK
Deliver best in class Customer Service on-site in residential properties
To be successful in this role, you should have:
ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)
Able to demonstrate technical expertise gained through industry experience
Have a high attention to detail
Have a confident and adaptable work style
Have excellent communication skills
Ability to work closely with and develop relationships with clients
What we offer:
Competitive salary
Company vehicle
Upselling bonus
25 days annual leave (Excluding bank holidays)
Annual bonus scheme
Company pension
Employee Assistance/Wellbeing Programmes
Life assurance
Career Progression
About Us: For decades, the Viessmann brand has been helping to improve people's quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Technical progress is not, however, Viessmann's sole focus. Sustainable thinking and action are also firmly embedded in the corporate values. In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations. From Allendorf to the world. Since its foundation in 1917, Viessmann has grown steadily. Together with partners from different industries, all employees work every single day to meet the ever-changing needs of customers and to change the energy supply in a way that is sustainable.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice: legal/privacy-notice-job-applicant/
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Location:
Birmingham
Job Type:
FullTime

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