Field Service Engineer

Location: North West England (Home Based)

Reports To: Service Manager

Home-based Field Service Engineer supporting paper manufacturing customers across the North West. Part of the Northern Service Team, providing 24/7 technical support for QCS and DCS systems. This role combines hands-on field service, customer support, and preventative and corrective maintenance.

Key Responsibilities

• Deliver Service Agreement scope, including preventative and corrective maintenance
• Support, configure, calibrate, modify, and troubleshoot QCS/DCS equipment
• Provide on-site and remote technical support, including out-of-hours assistance
• Participate in 1 week in 3 on-call rota
• Build strong working relationships with production and engineering teams
• Advise customers on maintenance, operational methods, process measurement, and control
• Travel across the UK as required
• Prepare technical reports using ServicePro and other reporting tools

Qualifications

• Minimum HNC in Electrical or Measurement & Control Engineering (essential)
• Clean UK driving licence (essential)
• Self-motivated, able to work independently
• Strong customer focus and networking skills
• Results-oriented with good commercial awareness
• Knowledge of the paper industry (desirable)
• Experience with QCS or DCS systems (desirable)