Lead Field Service Engineer - Water

We are seeking an experienced and motivated Water Treatment Engineer to join a team and play a key role in delivering high-quality technical support, leadership, and service excellence across our water treatment operations.

The Role

In this position, you will take responsibility for maintaining, improving, and supporting a wide range of water treatment systems while providing technical leadership to engineers and contributing to operational development. This is a hands-on role combined with mentoring, project oversight, and process improvement.

Key Responsibilities

• Service & Maintenance: Carry out servicing, maintenance, and fault rectification on a broad range of water treatment equipment, including Softeners, Reverse Osmosis systems, Ozone units, UV systems, Side Stream Filtration, and chemical dosing equipment.
• Technical Troubleshooting: Identify, diagnose, and resolve technical issues to ensure equipment operates efficiently and reliably.
• Installation Oversight: Manage and lead water treatment equipment installation projects, ensuring delivery from initial planning through to commissioning.
• Procedure & Documentation Development: Work closely with the Operations Manager to create and refine service procedures for all equipment supplied and maintained by the team.
• Technical Authority: Act as the main technical point of contact for queries relating to water treatment products and systems.
• Operational Improvement: Support improvements in team efficiency through updated reporting, documentation, and improved working practices.
• Competency & Skills Development: Contribute to the creation and ongoing management of an engineer competency framework.
• Training & Mentoring: Deliver structured training to new and existing engineers covering servicing standards, maintenance techniques, and best practice.
• Performance Support: Monitor engineer performance and help coordinate training activities to support continuous professional development.
• Health & Safety: Ensure full compliance with Health & Safety requirements at all company and client locations.
• Client Site Expertise: Build in-depth knowledge of key client sites and develop site-specific service procedures to ensure consistent service delivery.
• Travel & Flexibility: Undertake travel as required, including overnight stays and occasional weekend work to meet operational demands.

About You

To succeed in this role, you will be able to demonstrate:

• A minimum of 3 years’ experience servicing water treatment equipment such as Softeners, RO systems, Ozone, UV, and dosing units
• Strong diagnostic and fault-finding skills
• Proven experience leading installation projects and supporting or managing technical teams
• Clear and confident communication skills, with the ability to deliver technical guidance and training
• Experience developing procedures, processes, and technical documentation
• A background in training, mentoring, or coaching engineers
• A solid understanding of Health & Safety requirements within industrial or engineering environments

What We Offer

• Competitive salary
• 25 days annual leave, plus bank holidays
• 6% employer pension contribution