Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Job Title: Finance Customer Service Representative\nLocation: Liverpool, Hybrid\nSalary: £26,938 - £28,609 + up to £2000 Performance related bonus\nJob Type: Permanent, Full Time\nWorking Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm\nAbout the Role:\nAs a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills.\nWhat you will be doing:\n * Taking payments from customers who have missed their direct debit payment.\n * Dealing with general customer queries about their monthly direct debit payments\n * Amending and updating customers details, including changing their direct debit payment dates and bank account details\n * Setting up Payment Plans and providing support for customers who may require forbearance options.\n * Offering solutions for customers who are in financial difficulty.\n * Sending out documentation to customers\n * Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately.\n * Logging, handling and resolving complaints.\n * Referrals to other departments where applicable\n * Adherence to FCA compliance procedures at all times\nWhat we're looking for:\n * A Positive "can do" attitude.\n * Excellent communication and listening skills.\n * The ability to demonstrate empathy and patience when dealing with all customers.\n * Excellent attention to detail\n * Good problem solver\n * Ability to work in a fast-paced environment.\n * Ability to multi-task and manage time effectively.\n * Excellent customer service skills, incorporating a confident and pleasant telephone manner.\nGrown with Acorn:\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come.

As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgement\nBenefits:\n * 35 days' holiday (including bank holidays) with additional buy/sell options\n * 24/7 mental health support & free counselling available\n * Grow with us: Through career fairs, leadership programs, and learning on the go!\n * Flexible benefits, including early access to salary via our internal platform\n * Hybrid working options to support work-life balance and individual needs\n * Recognition awards, social events & more\nOur Commitment to our colleague's:\nThese aren't just words - they're the principles we live by.

And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progression\nIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.\nA Few Things to Know Before You Apply:\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\nChecks & Clearances\nAll roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.\nVisa Requirements\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa.

At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You\nWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.\nPlease click the APPLY button to submit your CV for this role.\nCandidates with experience or relevant job titles of; Finance Customer Service Executive, Payments Executive, Payments Customer Service Representative, may also be considered for this role

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.