Vacancy: Finance Team Lead (Income)

Closing date: Sunday 26 April

Shortlisting: w/c 27 April

Proposed Interview date: Tuesday 5 & Wednesday 6 May

Salary: £45,561.02

About the vacancy:

We're looking for an experienced and proactive Finance Team Lead (Income) to oversee and continuously improve our income processes, including rent, service charges, and banking operations. Reporting to the Head of Finance Operations, you'll lead a team of Finance Officers, ensuring accuracy, strong financial controls, and compliance with regulatory and audit requirements.

You'll play a key role in income reconciliation, rent and arrears management, system and process improvement, and stakeholder collaboration across the organisation. This is an ideal opportunity for a confident finance professional with strong leadership skills and a background in housing or public sector finance to make a real impact.

Specifically, in the role you will:

• Manage the day-to-day operations of rent and service charge processing, ensuring timely and accurate transactions.
• Manage banking operations including direct debits, BACS payments, and income reconciliation.
• Ensure robust controls are in place for income allocation, suspense account management, and error resolution
• Line manage the Finance Officers, providing clear direction, support, and development opportunities.
• Set objectives, monitor performance, and conduct regular appraisals.
• Foster a culture of accountability, continuous improvement, and customer service excellence
• Lead on the development and enhancement of finance systems related to income processing.
• Identify inefficiencies and implement process improvements to increase accuracy and reduce manual intervention.
• Support digital transformation initiatives within the finance function
• Ensure all income activities comply with financial regulations, internal policies, and external audit requirements.
• Coordinate on internal and external audit preparation for income-related areas.
• Identify and mitigate risks related to income collection, banking, and financial controls? Act as the key point of contact for internal departments (e.g. Housing, IT, Audit) and external partners (e.g. banks, payment providers).
• Provide expert advice and support to senior management on income-related matters.
• Coordinate on the development and enhancement of finance systems related to income processing.
• Advise and support the Finance Officer in determining appropriate bad debt provision levels, developing effective monitoring tools and reports, and identifying critical issues or risks. Ensure bad debts are actively managed and recovered where possible, write-offs are appropriately identified, and reporting deadlines are consistently met.
• Support the Supervisor in the administration and maintenance of finance and banking systems. Ensure timely and accurate data flows into financial systems, with robust checks and controls to maintain data integrity.
• Assist in the preparation of the organization's VAT return, ensuring accuracy and compliance with HMRC requirements.
• Ensure that cash handling and income collection procedures are robust, automated where possible, and supported by clear reporting mechanisms to the Corporate Management Team.
• Manage the accuracy of rent ledger records and ensure all rent accounts are reconciled and signed off in accordance with established procedures.
• Monitor and review rent arrears and bad debt provisions, providing timely and accurate reporting to service delivery managers. Act as the primary contact for operational stakeholders regarding income-related matters.
• Support the Supervisor in developing a comprehensive framework for managing rent, service charges, and other income streams, ensuring consistent governance and compliance across the organization.
• Contribute to the financial modelling and implementation of the annual rent setting policy. Ensure accurate application of rent and service charge uplifts to customer accounts.
• Manage the accuracy of balance sheet records, ensuring monthly reconciliations are completed and financial system integrity is maintained.
• Respond to escalated queries and complaints with professionalism and efficiency
• Develop and implement strategies to improve income collection, accuracy, and financial reporting.

• Ensure alignment of income processes with organizational goals, financial regulations, and audit standards.

• Contribute to financial planning and forecasting, particularly around income stream
• Support internal and external audit processes by providing requested documentation and clear, timely explanations.
• Works closely with the Procurement team to ensure financial oversight of sourcing activities, supplier contracts, and spend management. Provides financial analysis and reporting to support procurement decisions, drive cost efficiencies, and ensure compliance with budgetary controls.
• Collaborate across the Finance function to deliver a cohesive and high-quality service to colleagues throughout Hedyn.
• Provide ad hoc support to the Head of Finance Operations and other senior finance leaders, contributing to the achievement of organisational objectives and adapting to evolving priorities.
• Provide cover for colleagues within the Finance Operations team and the wider Finance function during periods of absence.
• Support the development and delivery of the departmental plan within the directorate. xbpsjku
• Undertake any other duties as required to support the changing needs of the organisation
• Promote equality and diversity in all activities.

For a full role profile including details RE our benefits please visit our website or contact