We are seeking an experienced and driven Fire Detection & Alarm Manager to oversee the delivery, performance, and continuous improvement of our fire alarm services.

The ideal candidate will have end-to-end industry experience-from system design and commissioning to service management, estimating, sales, and technical consultancy.

Key Responsibilities

• Lead and manage fire alarm engineers across service, commissioning, installation, and small works activities.
• Oversee diary planning, resource allocation, and workflow coordination to maintain efficient service delivery.
• Act as the main point of contact for escalated technical issues, providing guidance, solutions, and support.
• Mentor, develop, and support engineering teams, encouraging skills growth and professional development.
• Design fire alarm systems from concept to completion, including producing sketches, specifications, and quotations.
• Conduct onsite surveys, site assessments, and technical consultations with new and existing clients.
• Oversee commissioning, programming, testing, and servicing of a wide range of fire alarm systems including: Protec, Advanced, Notifier, Morley, Chubb, Menvier, System Sensor, Euro Fire, and conventional systems.
• Diagnose and resolve system faults efficiently, ensuring minimal disruption to clients.
• Ensure all works meet relevant industry standards and best practice guidance.
• Manage the full lifecycle of fire alarm service contracts including scheduling, reporting, compliance, and client communication.
• Liaise with councils, commercial properties, retail chains, and large national organisations to coordinate service visits.
• Ensure accurate documentation including service reports, commissioning certificates, system drawings, and quotations.
• Maintain stock control processes and ensure engineers have required equipment and materials.
• Prepare detailed estimates, tenders, and proposals for new and existing clients.
• Identify opportunities for contract upselling and new works during site visits.
• Build strong customer relationships, acting as the face of the business to promote retention and satisfaction.
• Manage monthly commercial targets and support revenue growth initiatives.
• Conduct cost modelling and prepare proposals for major clients, working closely with consultancy partners.

Beneficial Skills / Qualifications:

• Strong leadership and team-management capabilities.
• Excellent technical knowledge across multiple fire alarm manufacturers and protocols.
• Ability to design, estimate, commission, service, and fault-find fire alarm systems.
• Clear communication, both with technical teams and clients.
• Strong organisational skills with the ability to manage complex workloads and changing priorities.
• Commercial awareness and experience dealing with sales, quotes, and upselling opportunities.
• Ability to thrive in fast-paced environments with varied responsibilities.
• Significant experience within the fire alarm industry
• Background across multiple disciplines: service, commissioning, installation, project engineering, design, estimating, and consultancy.
• Experience managing engineering teams and service delivery operations.
• Proven experience interacting directly with clients at all business levels.
• Experience with large-scale retail, commercial, public sector, or industrial fire alarm contracts.
• Relevant industry qualifications
• Strong background in fire system engineering, electrical principles, and associated industry standards.