Fire & Security Technical Service Coordinator – Cambridge - £40,000

We are currently working with a well-established Fire & Security company who are looking to recruit an experienced Service Coordinator to support their service department. This is an office-based role coordinating engineers and managing reactive and planned works across fire and security systems.

Package:

£30,000 - £40,000 Office based role Monday – Friday | 8am – 5pm 21 days holiday + 8 bank holidays Duties:

Scheduling and coordinating engineers for reactive call-outs and PPM visits Managing emergency call-outs and prioritising jobs to meet SLA response times Being the main point of contact for clients, ARCs and engineers Handling URN enquiries and service requests Updating job progress and maintaining service records for audit purposes Liaising with clients regarding remedial works following fire risk assessments Processing quotes and following up for approval Organising tools, materials and specialist fire & security equipment Maintaining compliance paperwork including NSI certificates and service logs Providing a high level of customer service and dealing with issues or complaints Requirements:

Previous experience in a Service Coordinator or similar role Background within Fire & Security or Facilities Management Good understanding of reactive works and service scheduling Strong organisational skills and ability to manage multiple jobs Confident communication skills with engineers and clients Good attention to detail Comfortable using Microsoft Office and service management systems Able to work under pressure in a busy service environment Desirable:

Experience working for an NSI Gold or BAFE accredited company Knowledge of BS 5839, NSI and BAFE standards Experience managing maintenance contracts or 24/7 call-out rotas Understanding of fire risk assessments and remedial works Please Contact Georgie Thain (url removed) (phone number removed)