Are you passionate about helping people improve their health, fitness, and wellness? Do you thrive in a dynamic environment where no two days are the same? We are looking for a motivated Fitness Assistant to join our Fitness Team and play a vital role in delivering an outstanding experience for all users of our facilities.As a Fitness Assistant, you will help create an inspiring, welcoming, and safe environment for members of all ages and abilities. You will be the friendly, professional face of our fitness suite, supporting users on their fitness journey, delivering high-quality inductions and programmes, and contributing to an exceptional customer experience that drives engagement and retention.The working hours for this role are 32 per week, to be worked on a rota basis. This can include early and late shifts and weekend work.About the RoleReporting to the Health & Fitness Supervisor and Health & Fitness Manager, you will:Provide a warm and professional welcome to all users, responding confidently to enquiries and offering excellent customer service.Deliver comprehensive induction sessions to ensure members can safely and effectively use all fitness equipment.Create basic fitness programmes tailored to individual member needs, ensuring they are reviewed and updated regularly.Deliver 1-2-1 and small-group personal training sessions where applicable.Lead engaging small-group gym floor sessions, including circuits, junior activities, and older adult sessions.Support the wider Group Exercise programme by assisting or delivering classes as required.Engage in promotional and retention activities such as gym challenges, customer outreach, and service promotion.Support the Exercise Referral Scheme through tours, inductions, programme delivery, small-group sessions, and administrative tasks.Maintain a clean, safe, and well-presented fitness environment, following the NOP/EAP and reporting hazards or faults promptly.Work collaboratively with the Fitness Team to deliver an inclusive, supportive, and high-quality user experience.Essential Qualifications, Skills & ExperienceQualifications:Level 2 Fitness InstructorLevel 3 Personal TrainingExperience:At least 6 months experience in a leisure or fitness environmentExperience working with a wide variety of customersBasic understanding of health and safety expectationsSkills:Strong IT skills, including MS OfficeExcellent communication skills, both written and verbalCustomer-focused, proactive, and professional approachAbility to collaborate effectively with colleaguesStrong organisational and time management skillsAbility to maintain confidentiality at all timesAble to build positive relationships with both users and colleaguesDesirable Qualifications & ExperienceFirst Aid at WorkExercise to MusicGroup Exercise qualifications (e.g., Les Mills, Group Cycling, Aqua, Yoga, Pilates, Zumba)Level 3 Exercise ReferralLevel 3 Ante & Post NatalLevel 4 Cancer RehabilitationAdditional health, fitness, or CPD-related certificationsJBRP1_UKTJ