Job Title: Fleet Account Manager

Location: Formby, Hybrid

Salary: £28,412 + up to £2000 Performance related bonus

Job Type: Full-time (37.5 hours per week)

About us:

Acorn Insurance is a specialist provider with over 40 years of experience, dedicated to helping individuals secure motor insurance across the UK. The company serves over 50,000 customers, providing policies that meet their needs and offer peace of mind with high-quality cover. Acorn Insurance offers comprehensive training and continuous in-house coaching, providing in-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career. The company celebrates diversity and is committed to fostering a culture where everyone feels respected and valued.

About the role:

Drive the commercial success of the Fleet department. Work closely with the Fleet Commercial Operation. Enhance team performance and support new and existing clients. Maintain company systems with updated files, customer outcomes, and lead and opportunity cycle stages. Ensure accuracy on all data entries and submissions to allow for fluid operation and SLA turnarounds. Action general enquiries, policy adjustments, and billing processes within agreed team KPIs. Build and maintain customer relationships and service using a professional communication approach. Meet and exceed team and departmental key performance indicators and budgetary requirements. Manage your own p...