Floor Manager

New Yesterday

Welcome to La Mme London where the timeless elegance of the French Riviera meets the sophisticated allure of Londons most prestigious district. Drawing inspiration from our renowned restaurant in Cannes, La Mme London blends Mediterranean charm with modern luxury, delivering a dining experience that is both vibrant and refined. Every day is a new adventure - join us as we bring the Rivieras spirit to life in London! Job Overview The Floor Manager serves as the public face of the restaurant. Leveraging strong technical, interpersonal, and managerial skills, they ensure operational excellence while actively supporting the growth and reputation of the Group. Key Responsibilities Service Operations Control Ensure consistency between orders taken and dishes served
Step in, support, or replace team members as needed to maintain smooth service flow
Coordinate operations between the front of house and the kitchen
Guest Relations Welcome guests and embody the restaurants image and standards
Listen attentively to guest needs and respond professionally to requests
Handle guest complaints and manage conflict situations effectively
Ensure guest satisfaction at all times
Adapt service style to different guest profiles
Create a warm and convivial atmosphere from the guests arrival, in line with the establishments codes
End of Service & Restaurant Closure Control and verify cash registers for the entire team
Balance and close daily cash reports
Secure cash handling
Close and secure the establishment
Team Management Train and onboard new team members
Ensure procedures, standards, and regulations are properly applied
Communicate information and instructions clearly and monitor compliance
Allocate tasks and organize workflows
Motivate and support the team on a daily basis
Ensure compliance with health and safety regulations
Lead team meetings and actively engage staff
Prepare staff schedules
Lead pre-service briefings and communicate operational instructions
Skills & Experience Proven experience as a Floor Manager or Restaurant Manager in a high-end or premium dining environment
Strong leadership and communication skills
Excellent guest-oriented mindset
Ability to perform in a fast-paced and demanding environment
Solid knowledge of restaurant operations
As a team member, you will benefit from a dynamic and stimulating work environment , with continuous support to achieve your professional goals. Don't miss this opportunity to be part of a growing company and contribute to its success. Apply today and start your professional journey with La Mme Group! Please note that only candidates with the right to work in the UK will be considered.
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Location:
South West London
Job Type:
FullTime

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