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FOH Manager (12 month maternity contract)
New Yesterday
The Front of House Manager is responsible for ensuring the smooth running of the hotel on a day-to-day basis. With key interaction with teams that ensure the property is well looked after. The role will involve daily interaction with housekeeping and maintenance and other duty managers; the successful candidate will also be involved in the upkeep and running of NEST and the new bedroom block.
THE ROLE:
Responsible for the efficient daily running of a shift and effective cover for each duty manager shift, including managing functions and events
Take control of daily tasks/ issues that may arise with maintenance and housekeeping.
Work duty manager shifts
Assist with functions and events
Ensure cash procedures are adhered to and strictly monitored, including preparation and calculation of bills within all departments, and cashing up of tills as per Distinct cash handling policy.
Dealing with complaints, enquiries and reviews effectively.
Ensure sufficient levels of staff are scheduled to work in line with business needs: considering staff requests, understanding budget for labour, and ensuring teams are not overstaffed during quieter times.
Promote, respect and protect the workplace
Knowledge of hotel services and events throughout the hotel.
Support Housekeeping Manager and Maintenance in completing monthly bedroom checks, any maintenance work to be passed on to the maintenance team and Group Compliance Manager.
To complete the duty managers, log after duty managers shifts.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Looking after NEST/ Reception and Nights Team in collaboration with the Reception Manager.
Achieve objectives set by Management, assign tasks, and monitor progress.
Ensure work of team is performed consistently within expected standards, checking cleanliness .
THE PERSON:
Proven experience in a hands-on management role
Ability to drive sales through upselling, decision-making and a solid understanding of market trends and customer needs.
Commitment to delivering exceptional customer service and creating an unforgettable experience for clients.
Ability to work effectively across departments and ensure alignment with the hotels overall goals.
A natural problem-solver who is calm under pressure and adept at resolving issues
A charismatic personality, able to build rapport
IN RETURN:
Join a growing, ambitious company with a strong focus on employee development and career progression.
A competitive salary
Employee discounts on food and beverage and accommodation across the group
Access to an employee benefit scheme offering hundreds of discounts on high street shopping, gym memberships, cinemas, and others
Salary Sacrifice schemes including pension, cycle to work.
Employee of the Month recognition award scheme with an annual trip for all monthly winners and a reward for the Employee of the Year
Free and confidential 24-hour staff assistance help line, supporting employees mental wellbeing
Virtual GP access
Long service recognition, rewards and events
OUR VALUES:
Building positive teams to make the difference Teamwork
Exceeding customer expectations every time Professionalism
Helping each other work smarter Efficiency
Empowering each other to make an impact Quality
Having a big smile! Friendliness
Distinct Group Ltd is proud to be a member of the Hoteliers Charter, therefore making a commitment to providing a workplace environment built on the foundations of respect, fairness, equality, diversity and opportunity; and to placing colleagues wellness and career development at the heart of our operations. Therefore, the successful candidate will have a similar passion and way of working.
TPBN1_UKCT
- Location:
- Bedford
- Job Type:
- FullTime