Front of House Manager (12-Month Contract) Up to £35,000 per annum Job Summary We are looking for an experienced Front of House Manager / Duty Manager to join The Bedford Swan Hotel on a 12-month contract. This is a hands-on leadership role in a busy, high-volume hotel environment, responsible for ensuring smooth daily operations, exceptional guest service, and effective coordination across all front-of-house departments. Set on the River Great Ouse, The Bedford Swan Hotel is a well-established landmark offering hotel stays, weddings, events, and conferences. The Role Lead daily hotel operations as Duty Manager across rotating shifts Oversee front of house, Reception, Nights, NEST, housekeeping, and maintenance teams Manage guest enquiries, complaints, and reviews in a professional manner Support delivery of functions, weddings, and events Ensure staffing levels are aligned with business demand and labour budgets Maintain high standards of cleanliness, service, and presentation Complete cashing up, billing checks, and cash handling procedures Support operational coordination across departments to ensure smooth service delivery Drive upselling opportunities and support revenue growth About You Proven experience in a hotel Front of House / Duty Manager / Operations Manager role Strong leadership and team management skills Excellent customer service and guest handling ability Ability to multitask and remain calm in a fast-paced environment Good understanding of hotel operations (reception, housekeeping, events) Commercial awareness with a focus on service delivery and revenue Flexible approach to working shifts, including weekends and evenings What We Offer Up to £ 35,000 per annum Career development within a growing hotel group Staff discounts on accommodation, food, and beverage Access to retail, leisure, and lifestyle discount platform Wellbeing support, including 24/7 employee assistance and Virtual GP Recognition schemes including Employee of the Month rewards Salary sacrifice schemes (pension, cycle to work, EV options) About Us Distinct Group Ltd operates hotels and hospitality venues focused on service excellence, teamwork, and guest experience. We are proud members of the Hoteliers Charter, committed to fairness, inclusion, and employee wellbeing. If you are an experienced hospitality professional ready to take the next step in a fast-paced, guest-focused environment, apply today with your CV.

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