The Food and Beverage Supervisor plays a key role in delivering exceptional dining experiences, leading the team with energy, precision, and genuine care. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience. Operational Oversight

Act as the on shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.

Guest Service & Experience

Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.

Team Support & Leadership

Provide on shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.

Health, Safety & Compliance

Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed.

Financial & Commercial Awareness

Monitor upselling opportunities across F&B and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.

Communication & Reporting

Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.

Event & Function Support

Liaise with organisers and internal teams to ensure requirements are met.

Problem Solving & Crisis Management

Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.

Qualifications

Previous experience in food and beverage or hospitality operations. Knowledge of food safety and hygiene standards – Level 3 food safety certificate desirable. Excellent communication and problem‑solving abilities. Strong leadership skills with the ability to motivate and guide a team.

Ready to discover your glow? Be part of something more than a hotel – where your personality shines and your ideas matter. Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award‑winning spa facilities, restaurants, bars, and outdoor activities. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences. At Warner Hotels, we’re more than just a place to stay, we’re a place where guests come to make memories, discover new experiences, and feel truly cared for. #J-18808-Ljbffr