Position Overview The Food and Beverage Assistant supports the smooth operation of the hotels dining outlets, including restaurants, bars, lounges, and room service. This role is essential in delivering high-quality service, ensuring guest satisfaction, and maintaining the standards of the hotels food and beverage offerings. Key Responsibilities Guest Service Greet guests warmly and guide them to their tables or service areas Take food and drink orders accurately and efficiently Serve meals and beverages in a timely and professional manner Respond to guest inquiries, dietary needs, and special requests Ensure a clean and welcoming dining environment at all times Bar & Beverage Support Prepare and serve alcoholic and non-alcoholic drinks (if trained and licensed) Restock bar supplies and maintain cleanliness of bar area Assist with wine service and pairing recommendations Setup & Maintenance Set up dining areas for service, including table settings and decorations Clear tables and reset for next guests promptly Maintain cleanliness of service stations, dining areas, and back-of-house spaces Assist with buffet setup and replenishment during breakfast or events Operational Support Process payments and operate POS systems accurately Assist with room service orders and delivery Support event catering and banquet service as needed Report any guest concerns or maintenance issues to supervisors Skills & Competencies Customer Service Excellence: Friendly, attentive, and professional demeanour Communication: Clear verbal skills and active listening Teamwork: Ability to collaborate with kitchen, bar, and front-of-house teams Attention to Detail: Precision in order-taking, presentation, and cleanliness Adaptability: Comfortable working in fast-paced and changing environments Working Conditions Shifts may include mornings, evenings, weekends, and holidays Standing and walking for extended periods required May involve lifting trays, carrying dishes, and handling hot or cold items Performance Indicators Guest satisfaction and feedback Accuracy and speed of service Cleanliness and presentation of service areas Team collaboration and shift efficiency NOTE - Applicants must have right to work in the UK to be considered for the role.

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