At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and are always on the lookout for new talent to join us on our journey. Our Hotel Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on‑site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! Our Benefits

Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced maternity, adoption & shared parental leave Course sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream – choose how and when you get paid Life insurance Employee assistance programme Social and wellness events and activities all year round Free meals on duty saving you over £1,000 per year

Day in the Life What you’ll be doing includes supervising the Food & Beverage Assistants, ensuring the smooth running of the restaurant, bar, room service, and conference and banqueting services according to business levels, company and hotel standards.

Keeping the food and beverage outlet areas clean, meeting food hygiene regulations always. Providing friendly, responsive service to create an exceptional experience for all customers according to brand standards. Giving prompt and courteous service to guests and ensuring that the cleanliness, stocking of supplies and food are presented professionally within company legislation and regulations. Promoting the desired work culture of the RBH Hotels Group and the brand ethos. Leading the F&B team with a positive vibe, helping create a welcoming and seamless service experience. Overseeing daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy. Supporting and guiding the team, helping with training and encouraging everyone to deliver their best. Stepping in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive. Coordinating with the kitchen and bar to keep things moving like clockwork, from orders to plating. Monitoring stock levels and assisting with inventory, ensuring we’re set up for success every shift. Helping with scheduling and shift planning, making sure the team is prepared and ready to go. Keeping the dining and service areas sparkling clean and compliant, with an eye on health and safety.

Qualifications

A natural people person who’s excited to take on a leadership role, with some experience in food and beverage. A strong presence on the floor. Strong communication skills, able to motivate and energise team members while keeping things running smoothly. Quick thinking and problem‑solving skills to handle guest needs on the fly. Organised and adaptable, managing multiple tasks with ease. A team player through and through, ready to jump in wherever needed to support the crew. High energy and a flexible attitude, thriving in a fast‑paced, lively setting.

Equal Opportunities RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us. #J-18808-Ljbffr