French and Dutch speaking Customer Service Advisor\n\nLondon | £29,500 | Full Time - 40 Hours per Week\n\nTeamJobs are delighted to be recruiting for a Careline Advisor - Multilingual Speaker to join a leading customer experience organisation at their London office.\n\nThis is a fantastic opportunity for a fluent French and Dutch speaker to play a key role in delivering exceptional customer care to consumers across the Benelux region.\n\nWhat You'll Be Doing:\n\nActing as the first point of contact for consumers, handling product queries and complaints with empathy and professionalism.\n\nManaging customer interactions across multiple channels - including social media platforms such as Facebook and Instagram.\n\nProactively engaging with consumers online, ensuring timely and accurate responses that reflect the brand's tone of voice.\n\nWorking collaboratively with subject matter experts and quality specialists to deliver best-in-class customer experiences.\n\nFollowing clear procedures and processes to meet quality and service standards.\n\nWhat We're Looking For:\n\nFluent French and Dutch speaker with strong English language skills.\n\nExcellent communication and interpersonal skills with a warm, empathetic approach.\n\nPrevious customer care experience (ideally in the food industry).\n\nStrong IT literacy - Google Suite, Microsoft Office; CRM knowledge (e.g. Salesforce) is a bonus.\n\nFlexible, positive and a real team player.\n\nPassion for food and nutrition.\n\nWhat's In It For You:\n\nFun, sociable team environment\n\nPension scheme\n\nEye test vouchers and discounts\n\nDiscounted corporate gym membership\n\nCharitable fundraising days\n\nCampaign-specific incentives and prizes\n\n£500+ recommend-a-friend scheme\n\nApprenticeship qualifications and career progression\n\nRecognition and reward schemes\n\nCycle to work scheme\n\nHours:\n\nOperational hours: Monday-Friday, 7:30am-4pm and Saturday, 8am-1pm.\n\nContracted hours: 8am-8pm Monday-Sunday - occasional evenings/weekends may be required.\n\nFull training provided.\n\nINDCP