Location: Lichfield (Hybrid)

Salary: £29,000

Contract: Permanent

French Speaking Customer Service Advisor

An established and growing organisation is seeking a French Speaking Customer Service Advisor to join their customer service team. This is an excellent opportunity for someone who enjoys helping customers, building strong relationships and working in a collaborative environment.

In this role, you will act as a key point of contact for customers and partners, providing high-quality support while working closely with internal teams to ensure queries, orders and requests are handled efficiently.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email and messaging platforms
• Deliver a high standard of customer service and ensure queries are resolved in a timely manner
• Process and manage customer orders, ensuring accurate information and timely delivery
• Handle customer complaints and ensure they are resolved in line with agreed service levels
• Maintain accurate records and track cases using internal systems
• Work closely with internal teams to resolve operational or delivery issues
• Maintain regular communication with customers and gather feedback where appropriate
• Support the onboarding of new customers and assist with account set-up processes
• Assist with special order requests and general administrative tasks
• Provide occasional support during busy periods, meetings or events

Skills & Experience

• Fluent French (spoken xbpsjku and written)
• Previous experience in a professional customer service role
• Excellent communication and interpersonal skills
• Friendly and professional telephone manner
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and prioritise workload
• Confident using IT systems and Microsoft Office

This is a great opportunity to join a supportive organisation where you can contribute to delivering excellent customer service while developing your career within a collaborative team environment.