French Speaking Customer Service Advisor

Salary: £26,800 + monthly incentive based on KPI's

Contract: Full time, permanent

Shifts: Shifts rotate, usually Monday - Sunday 8am - 4.30pm

Training: 12 weeks

Location: Full based on site in Edinburgh

We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a French Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages.

You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries.

We require you to be fluent in French and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM.

What You'll Do: -

Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across French and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. What You'll Bring:-

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