FRENCH SELECTION (FS) French speaking Customer Support Location: Cambridge Salary: up to £27,000 per annum Ref: 5510F2 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5500F2 The Company: Successful international company expanding operations across the UK and Europe Main Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence. minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade appointments - Recording communications in the company's CRM system - Ensuring customers are called back on a timely manner - Building lasting relationships through great customer service - Managing daily targets to ensure timely completion of unit replacement - Coordinating with installers and managing their schedules - Minimising loss of customers by monitoring the upgrade process closely - Flagging-up at risk accounts The Candidate: - Completely fluent in French (Written & spoken) - Previous experience in Customer service essential - Excellent communication & interpersonal skills - Strong organisational skills - Ability to work independently - Capable of showing empathy and keeping calm when under pressure Salary: up to £27,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic