Job Description

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

• Bring your passion: share our passion for exceptional customer service.

• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.

• Experience needed: You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

We offer

• Hourly rate is £15.26 (inclusive of mystery shopper bonus)

• After initial training, earn an extra £5 per hour for any shift started between 3-5am

• 28 days annual leave (pro-rata if you're part-time)

• Pension scheme
• Life Assurance at 3x annual salary & virtual GP

• Healthcare cash plan

• Free food and drink while you're working

• And when you're not, you'll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)

• Loyalty award after 5, 10, 15, 20 years' service

• Regular rewards and recognition for amazing standards

• Access marketplace discounts on shopping, travel, fitness, dining, tech and more

• Flexible working hours, means you have the time to do what's important to you

• Comfy free shoes to wear on shift

We also offer

• Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications -apprenticeships Level 3 and internal transfer opportunities to explore.

• Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.

• Pace and variety - Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!

• Community and purpose - We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers

• Amazing Standards Every day

• Never Standing Still

• Doing The Right Thing

The interview journey

• Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team

• Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.

We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.