Front Office Manager - Luxury Boutique Hotel

New Yesterday

Job Title: Front Office Manager – Boutique Hotel
Location: London
Salary: Up to £37,000 + Commission
We are seeking an experienced Front Office Manager to lead reception and front-of-house operations within a boutique hotel in London. This is a hands-on leadership role focused on delivering exceptional guest experience, driving upsells, and ensuring smooth day-to-day front office operations.
Key Responsibilities
Lead and manage the front office team to deliver outstanding guest service
Oversee daily reception, duty management, and front desk operations
Drive up selling opportunities and maximise incentive performance
Ensure smooth check-in/out processes and guest journey experience
Manage rota planning, team performance, and training
Work closely with senior management on service standards and improvements
Ensure accurate system use and reporting via Opera Cloud
About You
5+ years' experience in Front Office roles within hotels
Experience as Assistant Reception Manager or senior supervisor
Duty Manager experience
Proven experience managing teams
Strong knowledge of Opera Cloud
Excellent communication and written English skills
Confident using Microsoft Office
What You'll Bring
Strong leadership and hands-on operational approach
A passion for guest experience and service excellence
Commercial awareness with a focus on upselling
Ability to thrive in a fast-paced hotel environment
If you are keen to discuss the details further, please apply today or send your cv to
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Location:
City Of Westminster
Job Type:
FullTime

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