Fulfilment and Transport Manager

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Work in a high growth environment with diverse retail and digital touchpoints
• Gain exposure to global and regional projects across retail, digital, and back office IT
• Collaborate with both HQ teams and in market functions to deliver technology driven solutions
• Contribute to a fast evolving business with a strong emphasis on operational excellence

Benefits

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events
• Paid rest breaks

The Role and Candidate

We are looking for a detail-oriented, proactive Fulfilment and Transport Manager to take full ownership of our end-to-end order and shipment flow from China to the UK and EU. This hands-on, operational role is ideal for someone who thrives in logistics, enjoys solving real-time challenges, and can effectively coordinate across global teams and partners.

You’ll act as the central point of contact for processing orders, managing freight bookings, liaising with our warehouse in China and external 3PLs, and ensuring seamless communication with internal teams such as Merchandising, Retail, and Ecommerce.

Key Responsibilities

• Own and manage the full fulfilment process for stock movement from China to UK/EU warehouses

• Work directly with our warehouse in China to raise orders, confirm stock availability, and manage dispatch timelines

• Book freight, prepare and manage shipping documentation (commercial invoices, packing lists), and ensure smooth transit coordination

• Track shipments and proactively resolve issues such as delays, missing documentation, or logistics bottlenecks

• Liaise with freight forwarders and 3PL partners to manage bookings, customs documentation, and delivery timelines

• Communicate regular delivery updates and timelines to internal teams, especially Merchandising

• Ensure destination warehouses are prepared to receive stock, avoiding delays or errors

• Maintain accurate tracking tools, shipping reports, and inventory status documentation

What We're Looking For

• 5+ years of experience in international logistics, fulfilment, or transport coordination

• Proven experience working with Chinese warehouses and global freight providers

• Strong knowledge of freight booking platforms, customs requirements, and international shipping documentation

• Hands-on, process-driven individual who takes full ownership of tasks

• Highly organised with exceptional attention to detail

• Excellent communication and collaboration skills

• Proficiency in Excel and experience with ERP/WMS and shipment tracking tools

• Fluent in English; Mandarin is a strong plus