Fulfilment Service Team Leader

2 Days Old

At Neptune, we believe the details make all the difference. From the first enquiry to the final kitchen or design installation, every step of the journey matters - and that's where you come in. We're looking for a Fulfilment Service Team Leader to guide a talented team responsible for turning customer orders into beautifully delivered experiences. This is a role for someone who enjoys bringing clarity to complexity, leading with care, and making things run seamlessly behind the scenes.
You'll lead the day-to-day running of our fulfilment service team - overseeing enquiries, order progression, scheduling, and aftercare. Acting as the connective thread between our stores, regional teams, suppliers and customers, you'll ensure every interaction feels considered, efficient, and true to Neptune standards. This is a hands-on leadership role: part coach, part problem-solver, part organiser - with a sharp eye for detail and a natural ability to keep things moving.
What you'll be doing Lead and develop your team - coach, support, and mentor fulfilment coordinators to deliver consistent, high-quality service. Manage enquiries and lead distribution - ensure customer enquiries reach the right team, with timely follow-up and accurate tracking. Oversee order progression - supervise post-order sign-off, OBM handovers, and order...
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Location:
Swindon
Salary:
not provided
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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