Functional CAD Specialist in Cleckheaton
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Job Description
Location : Cleckheaton (20 minutes from Leeds, UK) – 2 days remote work
Contract : Permanent (CDI equivalent)
Start date : As soon as possible
Travel : Occasional travel depending on business needs
About the Company
SYSTEL SAS is a software company specializing in telecommunications solutions. Innovative and fast-growing, with over €16M in revenue and 115 employees, the company supports its clients in modernizing their infrastructure and implementing high-performance technological solutions.
SYSTEL SAS also has two sister companies in France, JANUA and SEMANTIC EXPERTS (publisher of the JAGUARDS software), with a combined revenue of €2M and 15 employees.
In addition, SYSTEL has a UK subsidiary, SYSTEL UK, with €1.5M in revenue and 7 employees.
As part of our continued growth, we are looking for a Functional CAD Specialist to support our customers and contribute to service excellence.
Responsibilities
As a Functional CAD Specialist, you will act as a key interface between customers, technical teams, and product teams.
Functional Support & Incident Management
Analyse and qualify functional incidents
Identify root causes and propose appropriate solutions
Support users in resolving issues
Escalate complex incidents when necessary
Customer Support & Configuration
Assist users in configuring the START solution
Translate business needs into functional configurations
Advise on best practices
Training & Documentation
Design and deliver training sessions (remote and on-site)
Adapt training content to different user profiles
Produce user guides and procedures
Continuous Improvement
Identify recurring issues
Propose product and process improvements
Contribute to service optimisation initiatives
Profile
Education & Experience
Bachelor’s or Master’s degree (or equivalent)
Minimum 2 years of experience in a critical operational environment
Experience with CAD or operational management systems is a plus
Technical Skills
Strong understanding of operational workflows
Good knowledge of Windows environments
SQL knowledge is a plus
Ability to analyse and resolve incidents
Experience with system configuration
Training and documentation skills
Soft Skills
Excellent communication and customer-facing skills
Analytical and structured mindset
Ability to work in sensitive operational environments
Autonomous with strong team spirit
Organised with good prioritisation skills
Curious and interested in technology
What We Offer
A stimulating environment at the heart of critical systems
High-impact projects (public safety, emergency management)
Close collaboration with technical and product experts
Opportunities for professional development
Continuous training
A role with strong customer interaction
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Cleckheaton
- Job Type:
- FullTime
- Category:
- Specialist, CAD
