Future Operating Model Manager

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Job Description

The Future Operating Model Manager plays a critical role in shaping and implementing Heathrow's aerodrome's future operating model. The role will lead projects and initiatives that prepare the airfield for future operational, regulatory, and technological demands, ensuring Heathrow remains a world leader in safety, resilience, efficiency, and sustainability. Working closely with operational teams, technology partners, regulators, and other stakeholders, the role will drive innovation, enhance operational readiness, and continuously improve the integration of new standards, infrastructure, and technology across the aerodrome. The role is intentionally designed to retain flexibility to evolve as future needs and priorities develop.

Lead and deliver projects that enhance the aerodrome's future operational capabilities, ensuring alignment with Heathrow's strategic vision.
Develop and implement operational readiness plans for new technologies, infrastructure projects, Airfield redesigns, and regulatory changes.
Identify and evaluate new operational technologies (e.g., automation, AI-based technologies).
Manage trials, reporting and operational deployment.
Build frameworks that allow future scalability and adaptability of airfield operations.
Ensure operational risks are identified early and managed effectively in change initiatives.

These Skills Are Essential

Minimum 2 years’ experience in airfield operations, airport projects, operational readiness programs in a Managerial role
Strong understanding of aerodrome regulations (ICAO Annex 14, CAA requirements) and operational best practices.
Proven ability to lead cross-functional projects and manage change in a complex operational environment.
Experience with innovation programs, automation, or emerging airside technologies.
Excellent communication, collaboration, and stakeholder management abilities.
Strong analytical, strategic thinking, and problem-solving skills.

Desirable Skills

Exposure to sustainability initiatives within airport operations.
Experience engaging with regulatory bodies or industry groups on future-focused topics.
Experience managing people as the post holder will be managing a small team of people within the Business.

About Us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time