Employer South London and Maudsley NHS Foundation Trust Employer type NHS Site Maudsley Town London Salary £72,921 - £83,362 Pro rata per annum inclusive of HCAS Salary period Yearly Closing 01/04/2026 23:59 General Manager – KMP Innovations NHS AfC: Band 8b South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond. We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’. We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers. The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role.We therefore welcome applications from people with lived experience and consider them as an asset to the Trust. Our Values We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special. As a Trust we are happy to talk flexible working. Job overview At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all. The General Manager will be responsible for fostering and sustaining collaborative relationships between CAMHS and Maudsley Charity-funded projects, including the Building Brighter Futures (BBF) initiative and other funding streams. The postholder will ensure effective operational links, promote best practice, and embed innovation to improve outcomes for children, young people, and families across SLaM’s four boroughs. This role will champion co‑design, shared learning, and the translation of collaborative intent into transformative practice, aligned with Integrated Care System (ICS) priorities. Focusing on the reduction of children and young people waiting to access CAMHS services and working more preventatively with local voluntary sector services, these innovative programmes offer an opportunity to test new ways of working. This role is pivotal in ensuring stable, supportive and safe operational implementation and will identify and convey the impacts and new ways of working so to become embedded moving forwards. Main duties of the job

Lead the operational link between CAMHS teams and BBF/VCSE partners; anticipate and resolve delivery challenges. Promote collaboration, information‑sharing and reflective practice, securing clinical input and supervision where needed. Work with SLaM Finance to forecast, monitor and report on grants; provide concise, insight‑led briefings to senior leadership. Identify successful pilots and support scaling/upscaling aligned to IIS neighbourhood priorities and THRIVE. Collaborate with Kings Maudsley Partnership on joint programmes, evaluation frameworks and learning capture.

Working for our organisation

Lead the operational link between CAMHS teams and BBF/VCSE partners; anticipate and resolve delivery challenges. Promote collaboration, information‑sharing and reflective practice, securing clinical input and supervision where needed. Work with SLaM Finance to forecast, monitor and report on grants; provide concise, insight‑led briefings to senior leadership. Identify successful pilots and support scaling/upscaling aligned to IIS neighbourhood priorities and THRIVE. Collaborate with Kings Maudsley Partnership on joint programmes, evaluation frameworks and learning capture.

Detailed job description and main responsibilities Key Responsibilities:

Lead the operational interface between CAMHS community teams and BBF/other Maudsley Charity-funded projects and act as a bridge to promote good communication Anticipate and resolve operational challenges to support a successful outcome for the BBF projects Promote collaboration and information sharing between CAMHS and BBF projects, supporting clinical supervision, training, and multidisciplinary team contributions when appropriate Collaborate with Maudsley Charity and Kings Maudsley Partnership on joint programmes, innovation pilots, and evaluation frameworks. Working closely with SLAM finance to support the management of grants within SLAM to ensure flow of funds to teams and BBF projects when appropriate Provide SLAM‑CAMHS and Maudsley Charity senior leadership with high‑quality reports, briefings to update on progress over the lifetime of the BBF projects Ensure learning from partnership initiatives is embedded and sustainable. Support strategic planning by identifying successful pilots or elements of, towards the rollout and upscaling of best practice and promote consistency and best practice across the four boroughs. Critically examine and promote the conditions for genuine, transformative collaboration. Promoting timely access and effective safe care in your service areas. Ensure all Trust processes and policies are followed. To manage the daily performance of the clinical services, including quality, patient safety, satisfaction, clinical outcomes and compliance with the clinical pathways and associated protocols implemented. To contribute to the delivery of work regarding regular and systematic evaluation of care standards via formal audit or other methods, ensuring that any necessary changes are implemented. Use real time data to drive daily operational decisions. To act as a clinical advisor and role model for staff offering assistance and support. Utilize applying problem solving skills where possible and appropriate to profession and supervision structures. To contribute to the implementation of new policies, protocols and practices in relation to new NICE Guidance. To provide demonstrable assurance that the resources available achieve efficiencies, reduction of waste and improvements in clinical quality. To promote the engagement of carers and families in the care pathway.

Quality Service delivery and leadership

Daily operational management for delivery of high-quality services. To ensure CQC fundamental standards of care are the benchmark for care across the group of services and provide demonstrable assurance that clinical teams are delivering care. To work closely Clinical Service Leads, Head of Quality and Nursing, Deputy Head of Nursing and Quality & Deputy Service Director on all matters pertaining to quality governance and audit, acting as a resource to staff in their group of services on quality and audit issues. To be responsible for daily performance managing the quality of the clinical services for all services in the group including patient safety, patient satisfaction, clinical outcomes and compliance with the clinical pathways and associated protocols. To use information and data from a range of sources and work with the Deputy Head of nursing and Quality to use data to support effective practice changes for all services in the group. To ensure effective investigation and monitoring of Patient Safety Investigation outcomes, complaints response and actions and disciplinary issues and ensure adverse outcomes are reported and action taken. Contribute to the production of high quality, timely reports, and action plans to ensure recommendations can be implemented. Provide demonstrable assurance that all staff are receiving constructive performance development reviews (i.e. appraisals) and personal development plans which support the quality improvement of the services they work with, and which include mandatory training and clinical supervision to enable the workforce to be fit for practice. To ensure that the clinical environments are fit for purpose and contribute to necessary interventions with key stakeholders to remedy issues. Ensure services they line manage are aware of the available community assets and VCSEs (Volunteer Community and Social Enterprises) to complement service delivery from the Trust. Ensure effective relationships with multi‑agency partners relevant to the group of services the role is responsible for. To contribute to a proactive philosophy and culture of health care provision, in which health prevention and promotion is central to the philosophy of care. To have oversight over clinical initiatives and service developments to ensure these are embedded in clinical practice. Ensuring that staff have a clear understanding and opportunity to contribute to the change process. To promote a culture of respect for the individuality of patients, and patient choice in treatments. Have oversight of patient safety incidents, complaints, satisfaction, PSIRF responses, clinical outcomes, and care process compliance, be aware of any gaps in practice to improve patient and staff safety. Contribute to the Identification of specific trends at group service level regarding incidents and lessons learnt and participate in implementing support/improvement plans as directed by HoNQ. To work in partnership with the Trust Infection Control Team to ensure that the standards of hygiene in clinical areas are monitored and maintained.

Workforce and Human Resources

To monitor the staffing establishment, supporting timely recruitment and appropriate selection of staff and to ensure that there is an appropriate skill mix within the teams, and which reflects service requirements and safe patient services. Ensure that across the group of services, staff have the appropriate skills and competencies and up to date mandatory training ensuring effective support structures are in place for a range of professional registrations and wider staff types. Support workforce development across all professions within your service area and ensure fair and transparent recruitment processes are embedded. To robustly follow process and policy in relation to employee relations, performance management, sickness management, and any other human resource formal or informal activities. To lead recruitment and retention initiatives, workforce plans, and trajectories for staffing relevant to the service function they are leading. For the group of services within their responsibility to oversee and effectively manage the budget, ensuring expenditure is managed and providing recovery proposals for reducing overspend. Understand and analyse costs that have been incurred across the group of services, and work with a wider management team to form a view and response. Understand how costs may be managed in the context of varying clinical demands. Contribute to the delivery of Cost Improvement Programmes & financial sustainability in the unit, directorate, and Trust. To manage the effective and efficient delivery of service within the resources available whilst maintaining the quality‑of‑service provision.

Person specification Personal – Professional

Senior operational management experience in health or social care with a focus on Mental health. Strong experience with finance colleagues in forecasting spend, monitoring budgets, and identifying risks and opportunities. Proven track record of managing organisational change and development of clinical services. Demonstrated ability to oversee governance and reporting cycles. Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners and other partner agencies. Commitment to principles and implementation in practice of equality, diversity, and inclusion in CAMHS.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice. Ensuring that all our services and all staff understand and support our commitment. We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity.

Please note:

That all applications for this post will need to be made online. That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria. That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible. That once you have submitted your application you agree to your application being transferred to a 3rd party e‑recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. That should you not have heard from us within three weeks from the closing date your application has not been successful. That priority consideration for applications may be given to at-risk NHS employees. That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process. That we are a smoke‑free Trust.

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’ Helpful Resource: How to Use TRAC for Job ApplicationsIf you're preparing to apply for a role, this guide provides step‑step instructions on how to use TRAC effectively throughout the application process: Using TRAC to apply Employer certification / accreditation badges This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. #J-18808-Ljbffr