Pimlico Plumbers — London’s No.1 premium home services provider — is looking for a General Manager – Operations to lead the operational engine of one of the capital’s most recognisable service brands. With 45+ years of growth, 90,000+ jobs completed annually, and 240+ franchise engineers across London, this is a rare opportunity to take the operational reins of a fast-moving, high-performance service business. The Role Reporting to the UK Managing Director, you will be responsible for the day-to-day leadership and operational performance of the Pimlico brand. You'll align teams, optimise processes, and drive commercial growth while maintaining the premium service standards the brand is known for. This is a hands-on leadership role — perfect for a commercially minded operator who thrives in fast-paced service environments. Key Responsibilities

Lead operational delivery across service, HR, IT, H&S, transport and facilities Translate strategy into operational execution and measurable performance Drive operational efficiency and continuous improvement across the business Deliver key projects including the development of a new premium showroom Work closely with leadership and franchise partners to deliver growth Monitor performance, manage budgets and drive profitability Lead, coach and develop teams to deliver operational excellence

About You

Senior leadership experience as a General Manager / Operations Director Background in facilities management, building services or multi-site service operations preferred Strong commercial and financial acumen Hands-on leadership style with excellent people skills Proven ability to drive operational improvement and growth

Why Join Pimlico?

Iconic London brand with 45+ years of market leadership Part of the global Neighborly home services group Fast-growing business with strong investment and expansion plans Opportunity to shape the future of a premium service brand 💰 Salary: Competitive, dependent on experience #J-18808-Ljbffr